• Hospitality ,
• 30 Mar

Hospitality Industry Technology Update: “Company Uses Technology to Reduce Hotel Noise”

““Noise is a big problem for hotels (No. 2 behind Internet connectivity), but only 43 percent of guests with noise complaints actually tell the front desk staff (according to the J.D. Power 2015 North America Hotel Guest Satisfaction Index Study),” Zoroufy added. “Instead, they’re going online and leaving hotel reviews.”

Given that studies have shown an increase in a hotel rating can correlate to an increase in the all-important average daily rate for a property, it’s no wonder why the hotel industry is trying to find ways to anticipate guests’ needs before they have time to bring it to the attention of hotel staff.”

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Inhospitable Hospitality — How to Avoid a Noisy Hotel

“The hotel industry – all $493 Billion of it – has a noise problem. According to data collected on statista.com, “noise from other guests” is the number one complaint of hotel guests. Some hotels have strong design standards for sound isolation and other acoustical criteria; others do not. And even for brands where such standards exist, I know from firsthand experience that such performance standards do not always translate into an acoustically robust hotel building. It’s impossible for me to say where the breakdown occurs in every case, but I expect it is due to a combination of a lack of understanding on the part of building designers – not everyone knows what to make of STC, OITC, NC, and Ldn requirements, much less how to implement them – and a lack of enforcement of these standards, perhaps in the face of budgetary pressure or other project realities.”

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